At Riya Stone Speciality Chemicals, we strive to process and dispatch orders as quickly as possible. Please read our Cancellation Policy carefully before placing an order.
1. ORDER CANCELLATION BY CUSTOMER
Customers may request cancellation of an order before it has been dispatched from our facility.
If the order has not yet been dispatched, a full refund of the order value will be processed.
Cancellation requests must be submitted through our Customer Support Team by providing the order number and registered contact details.
2. ORDERS THAT CANNOT BE CANCELLED
Orders cannot be cancelled once:
• The order has been dispatched.
• The shipment has been handed over to a courier, transport or logistics partner.
• The product is already in transit.
• Special-order or customized products have been processed.
Once dispatched, the order shall be governed by our Return & Refund Policy.
3. CANCELLATION REQUEST PROCESS
To request cancellation, customers should contact us using the details provided below and share:
• Order Number
• Customer Name
• Registered Mobile Number
• Reason For Cancellation
Our team will verify the order status and confirm whether the cancellation request is eligible.
4. REFUND FOR CANCELLED ORDERS
If a cancellation request is approved before dispatch:
• 100% of the order value will be refunded.
• No cancellation charges will be applied.
• Refunds will be processed to the original payment method or bank account, as applicable.
5. REFUND PROCESSING TIME
Approved cancellation refunds are generally processed within 5–7 business days.
Actual credit timelines may vary depending on the bank, payment gateway or financial institution involved.
6. CANCELLATION BY RIYA STONE SPECIALITY CHEMICALS
Riya Stone Speciality Chemicals reserves the right to cancel any order under the following circumstances:
• Product is out of stock.
• Pricing error or technical error on the website.
• Incomplete or incorrect customer information.
• Payment verification failure.
• Suspected fraudulent transaction.
• Logistics or delivery limitations.
• Circumstances beyond our reasonable control.
In such cases, customers will be informed and a full refund will be processed.
7. FAILED OR DUPLICATE PAYMENTS
If an amount is deducted but the order is not successfully generated, customers should contact our support team.
After verification, the amount will be refunded or adjusted as applicable.
In the event of duplicate payments for the same order, the excess amount will be refunded after verification.
8. BULK ORDERS & CUSTOM ORDERS
Bulk orders, project-specific orders, special procurement orders or customized products may not be eligible for cancellation once processing has commenced.
Customers are advised to confirm all requirements carefully before placing such orders.
9. CUSTOMER RESPONSIBILITY
Customers are responsible for reviewing:
• Product Specifications
• Product Descriptions
• Technical Data Sheets (TDS)
• Coverage Information
• Application Requirements
before placing an order.
For technical guidance, customers may contact our technical support team before making a purchase.
10. CONTACT INFORMATION
Marketed By
Riya Stone Speciality Chemicals
Mobile: +91 84418 04441
Manufactured By
Shri Balaji Stone Solutions
Near Dharamkanta
Chanderiya, Chittorgarh
Rajasthan – 312001, India
Customer Support & Technical Assistance
Mobile: +91 84418 04441
11. POLICY UPDATES
Riya Stone Speciality Chemicals reserves the right to modify, update or revise this Cancellation Policy at any time without prior notice.
By placing an order through our website, you acknowledge and agree to the terms outlined in this Cancellation Policy.